Shipping policy

How long we will deal with your order?

Within 1 day

How long does delivery take?

10-15 business days.

What countries do you ship to?

US and EU countries only.

How will my delivery be shipped?

We will choose the carrier that works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is in route.

Brand Story
GentleShark was established in 2015, a new brand focusing on home and kitchen, along with first-class domestic manufacturers,providing our customers with excellent products and services.

Brand Design&Quality
GentleShark strives to create ideal products that can improve daily life, and is faithful to the concept of creating outstanding practical designs. Over the years, we have been focusing on product details, pursuing excellent quality, focusing on user experience, and devoting to the development of "safe, durable, easy to clean and easy to use" kitchen utensils. We always select the highest quality raw materials, comply with demanding quality requirements, and strive to create the most professional household and kitchen supplies.

Brand Mission
We know that the quality of products is directly related to the happiness of the family. Therefore, we have always adhered to the brand concept of "Making Home Better". It is our eternal pursuit that every family can use Luvan products.